bk01's Privacy Policy

0 Introduction

bk01 ("we", "our", or "platform") operates a safe and reliable online betting and casino service for users in Bangladesh. We place the highest importance on our users' privacy. This privacy policy describes what information we collect when you visit our website bk01.cam or use our services, how that information is used, and what measures we take to protect your information.

By using our platform, you are considered to have given your consent to the terms described in this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact our support team.

1 What Information We Collect

We collect various types of information to improve the quality of your service and ensure a safe environment. The information collected falls into two main categories:

1.1 Information You Provide

• Full name and date of birth (for age verification)
• Email address and username
• Residential address and nationality
• Documents submitted for identity verification (such as a copy of your national ID or passport)
• Financial transaction details such as bKash, Nagad, Rocket, or bank account information
• Information provided during support communications

1.2 Automatically Collected Information

• IP address and device type
• Browser information and operating system
• Time, date, and session duration of platform access
• Browsing behaviour collected through cookies and similar tracking technologies
• Gaming activity and transaction history

2 Purpose of Using Information

bk01 uses your personal information for the following legitimate purposes:

• Account management: To handle registration, login, and account security.
• Identity verification: To meet legal requirements and comply with anti-money laundering (AML) policies.
• Financial transactions: To process deposits, withdrawals, and payments.
• Customer service: To respond to your enquiries, complaints, and support requests.
• Security and fraud prevention: To prevent unauthorised access and fraud.
• Service improvement: To improve user experience and platform functionality.
• Responsible gambling: To identify problematic gambling patterns and provide assistance to users.
• Legal obligations: To comply with applicable laws and regulations.

3 Disclosure of Information and Third Parties

bk01 may share your personal information with third parties in limited circumstances and subject to strict conditions:

3.1 Service Provider Partners

We work with trusted service providers for tasks such as payment processing (bKash, Nagad, Rocket, and bank transfer providers), identity verification, technology infrastructure, and customer service. These partners are permitted to use your information only to perform their specific tasks and may not use it for any other purpose.

3.2 Legal and Regulatory Authorities

We may be required to disclose your information to the relevant authorities by court order, government directive, or applicable law. Such disclosure will be limited to what is legally required.

3.3 Business Transfers

In the event of a company merger, acquisition, or sale of assets, your information may be transferred. We will notify you in advance of any such change.

Outside of the three cases mentioned above, we do not disclose your personal information to any third party.

4 Cookies and Tracking Technologies

bk01 uses cookies and similar technologies to improve your browsing experience and ensure platform functionality.

4.1 Types of Cookies

• Essential cookies: Required to maintain core platform functionality (login sessions, security).
• Functional cookies: Store your preferences and settings (such as language selection).
• Analytics cookies: Used to understand which pages are visited most and where improvements are needed.

4.2 Cookie Controls

You can disable or delete cookies through your browser settings. However, disabling essential cookies may cause some platform features to stop working correctly.

5 Data Protection and Security Measures

bk01 applies industry-standard security measures to keep your personal and financial information safe:

• SSL/TLS encryption: All data transmission between you and our servers is encrypted.
• Secure data storage: Sensitive information is stored in encrypted form on secured servers.
• Access controls: Only authorised staff may access your information, and only when specifically required.
• Regular security reviews: Regular system audits are conducted to identify potential vulnerabilities.
• Two-factor authentication: Two-factor authentication is available for additional account security.
• Immediate incident response: In the event of a security breach, affected users will be notified promptly.

6 Data Retention Period

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by legal obligations. Retention periods for different types of information are as follows:

• Account information: For the duration the account is active and for the period required by applicable law after it is closed.
• Financial transaction records: Retained for several years as required to meet legal requirements.
• Identity verification documents: For the period required by legal obligations.
• Support communications: For a limited period for the purpose of issue resolution and quality improvement.

Once the retention period ends, we securely delete your information or anonymise it so it can no longer identify you.

7 Your Rights

You have the following rights regarding your personal information:

7.1 Right of Access

You may request to know what information we hold about you. We will provide you with a copy of that information within a reasonable time.

7.2 Right to Rectification

If any of your information is inaccurate or incomplete, let us know and we will correct it. You can also log in to your account settings to update some information directly.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations.

7.4 Right to Object to Processing

You have the right to object to the processing of your information for specific purposes, particularly in relation to direct marketing.

7.5 Data Portability

You may request your information in a common, machine-readable format.

To exercise any of the above rights, contact us at [email protected].

8 Privacy of Minors

bk01's services are strictly for persons aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. An age verification process is followed at the time of registration.

If we believe that information from a minor has been collected in error, we will promptly delete that information and close the associated account.

9 Changes to the Policy

We may update this privacy policy from time to time in response to business needs, technological changes, or legal obligations.

For any significant changes, we will:

• Publish the updated policy on this page and change the "Last Updated" date.
• Notify you of the changes via your registered email.
• Obtain your consent again where required.

Continued use of the platform after changes will be taken as your acceptance of the updated policy.

10 Contact Us

For any questions or concerns about this privacy policy, or to exercise your rights, please contact our dedicated privacy team:

• Email: [email protected]
• Live Chat: 24/7 support in Bengali — use the live chat option on the platform.

We will aim to process your request within a reasonable time. More complex matters may take a little longer to resolve.